Privacy Policy

Introduction

At Nurtivo Digital (“we”, “us”, “our”), we are committed to protecting and respecting your privacy. This Privacy and Cookies Policy explains how we collect, use, and safeguard your personal data when you visit our website (nurtivodigital.com, the “Site”) or engage with our services (“Services”). By using our Services, you consent to the collection and use of your data as outlined in this policy. If you disagree, please refrain from using our Services.

Changes to This Privacy Policy
We may periodically update this policy to reflect changes in our practices or for legal reasons. Any significant changes will be communicated on this page. We encourage you to review this policy regularly to stay informed.

What Personal Data We Collect

We collect the following types of personal data:

• Name
• Email Address
• Phone Number
• Billing Information (for payment processing off-site)
• IP Address
• Browser Type and Language
• Operating System

How We Collect Data

We collect data through the following methods:

• Website Forms: When you fill out forms on our Site (e.g., contacting us or requesting a service).
• Cookies and Tracking Technologies: When you browse our website, our tools may automatically collect data.
• Third-Party Services: Data from third-party services like Google Analytics and Meta pixels.

Purpose of Data Collection

We collect and process your data for several purposes:

• Providing Services: To fulfil our contracts with you and deliver digital marketing services
• Client Relationship Management: To manage our prospective or client relationship with you.
• Website Improvement: To optimise website performance, personalise user experience, and improve content.
• Marketing and Advertising: To send you targeted advertising and relevant marketing communications.
• Analytics: To analyse user behaviour, site traffic, and trends, which helps us make data-driven decisions.

Legal Bases for Processing

We rely on the following legal bases for processing your personal data:

• Consent: When you have provided explicit consent (e.g., opting into email marketing).
• Contract: To process data necessary for the performance of a contract with you (e.g., managing client relationships).
• Legitimate Interests: Where we have a legitimate interest (e.g., marketing or analytics), but this does not override your rights.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies like pixels, web beacons, and tags to enhance your browsing experience, track preferences, and tailor our marketing efforts. These technologies collect information about your interactions with our website, including:

• Browser type and settings
• URL clickstream data
• Page interactions
• Advertising performance (e.g., click-through rates)

You can control the use of cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

Data Sharing

We may share your personal data with the following third parties for the purposes listed below:

Marketing and Analytics Services:

• Meta (Facebook), Google (GA4), and other advertising networks for marketing, advertising, and analytics purposes.

These platforms help us analyse user behaviour and improve the targeting of our ads and promotions.

Email Marketing Services:

• To manage and distribute email campaigns, including sending promotional materials, newsletters, and updates.

Hosting Providers:

• Elementor and Hostinger to ensure the smooth operation of our website and manage hosting services.

Links to External Websites

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or the content of those external sites. We recommend reviewing the privacy policies of any third-party sites you visit, as their practices may differ from ours.

Children’s Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children under 18. If we discover that we have inadvertently collected personal data from a child under 18, we will take steps to delete this information immediately.

Data Security and Retention

We take reasonable technical and organisational precautions to protect your personal data from unauthorised access, loss, or misuse. However, no system is entirely secure. We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law, including the legal retention period in the UK.

Payment Information

Client Payments: Payments for our services are processed off-site through secure channels like Stripe or direct bank transfer, as specified in our contracts with clients. We do not handle payment data directly on our website.

Security and Fraud Prevention

Since our website does not support user accounts, we do not collect or process data related to account security or fraud prevention. All client relationships and transactions are handled securely off the website, ensuring that no account or security-related information is collected or stored.

Your Rights

Under the UK General Data Protection Regulation (GDPR), you have the following rights concerning your personal data:

• Right to Access: You can request access to the personal data we hold about you.
• Right to Rectification: If your data is incorrect or incomplete, you can ask for it to be updated.
• Right to Erasure: You can request the deletion of your data, provided we do not have a legal obligation to retain it.
• Right to Restriction of Processing: You can request limitations on how we process your data.
• Right to Object: You may object to the processing of your data in certain circumstances.
• Right to Withdraw Consent: If we rely on your consent for data processing, you can withdraw it at any time.

To exercise any of these rights, please contact us at:
Email: accounts@nurtivodigital.com

Data Storage and Retention

We retain personal data only for as long as is necessary for the purposes stated in this policy, or as required by law, including the legal retention period in the UK.

Contact Us

If you have any questions about this Privacy and Cookies Policy, or if you would like to exercise your rights, please contact us at:
Email: accounts@nurtivodigital.com